Contact the VPS Pakistan Hosting Team
Whether you are choosing between a Karachi VPS and an Islamabad dedicated server, need help with a running service or have a billing question, our engineers are ready to help. Support is handled through the ServerSlot platform, and a ticket is the quickest way to reach the right department.
Support ticket
The fastest way to reach an engineer for sales, technical or billing questions.
What to Include in Your Message
A little detail up front saves a round of back-and-forth and gets you a useful answer sooner.
- Sales questions: describe your project, the city you prefer (Karachi or Islamabad), your expected traffic, storage needs and operating system, and whether you need a domain.
- Technical issues: give the service name or IP address, what you were doing, the exact error message, when it started and any recent changes. Never send passwords in a ticket unless the engineer asks for access.
- Billing questions: include the invoice number and the payment method used, whether crypto, Visa, Mastercard, PayPal or bank transfer.
Where Our Servers Are
Our KVM VPS plans are hosted in Tier III datacenters in Karachi or Islamabad. Dedicated servers are located in an Islamabad Tier III facility with generator backup, and Windows RDP packages are hosted in a Tier III data centre in Karachi. Karachi connects to the SEA-ME-WE 6 and PEACE submarine cables. Datacenters are not open to visitors, so all contact takes place through tickets and email.